Return Policy

Customer service is our priority, and our return policy is built around a simple, risk-free, ordering experience.

Our Main Return Policy

Unless otherwise noted, Rack Attack will fully refund all new items within 30 days of the original product shipping date.

The Fine Print

  • Items must be returned with the original box, packaging, and manuals.
  • Refunds may only be credited back to the original purchaser and to the original funding source.
  • Unless there are exceptional circumstance, returns accepted by Rack Attack after the 30 day period will be credited with Rack Attack gift certificates only.
  • Shipping and handling costs are not refundable. It is the responsibility of the original purchaser to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the sole responsibility of the original purchaser unless Rack Attack was at fault (in which case we will send you a UPS shipping label for your return).
  • Closeout/clearance items are non-exchangeable and non-returnable.
  • All packages refused by the customer are subject to the terms and conditions of our return policy plus any additional return shipping costs charged to us by the shipping company. All refused cargo box shipments are subject to an additional $100 transportation fee, which will be charged to the customer's credit card.

Have any Worries or Questions?

If your return falls into the fine print clauses, or you're just not sure about anything, call us: 1-877-432-8301! We're happy to answer your questions and work something out with you.

How to Return a Product

To return a product please log-in to your account to be issued an RMA (Return Merchandise Authorization) number, or call us toll-free at:1-877-432-8301 .

You can also return any product bought online to any one of our retail stores. Take a look at our list of store locations to find a store near you.

Drop Ship Orders

Please note: Drop shipped orders can only be cancelled prior to the order being processed and sent to the drop-shipper (the product manufacturer). We are unable to cancel any drop ship orders after they have been processed.

Have a Question?