I bought this rack about 4 years ago. It did have some short comings - namely, there was an obvious amount of wobble in the rack when driving. A little disconcerting at first, but I quickly learned to trust that it wasn't going to come apart. There were very few other downsides, especially given its price relative to the competition. However, after a couple of years I began to notice quite a bit of rust. Despite my best efforts to keep it clean, and removing it in winter, the rust got progressively worse. About a month ago I contacted Kuat and asked if this was considered normal. After giving them pictures of my rack they immediately said they were going to ship me a new rack - free of charge. They even included a brand new lock set since one of mine had seized up. It is rare to find customer service that good these days. I hope I don't need to in the near future, but when the time comes I will buying another Kuat!
2019 Subaru XV Crosstrek