This is an easy to use bike rack; easy to setup. Despite the cross bar and arms that support the bikes being made of plastic, this rack feels solid. The straps are stiff though and it can be difficult to get them started. Once the straps are started, they pull tight easily and stay tight.
An adapter is needed for step through bikes. I didn't think that was obvious. There is nothing in the instructions about that either. I bought a Saris brand bar from a local shop.
The rack does wobble back and forth while driving. That may just be the nature of the beast.
We'll see how it holds up with time. We use it almost everyday for one bike. I'm comforted by the lifetime warranty. So far, so good.