Posted by Rack Attack on 03-12-2020 under Rack Attack News
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Rack Attack COVID-19 Update

 

Our stores are open

Rack Attack retail stores are open with strict safety measures in place. We are following advice and guidance of local health authorities to protect and ensure the safest possible environment for customers and staff.

In-store capacity

We are limiting the number of people inside to enforce social distancing measures, which may result in lines and delays to enter.

Call volume

Our retail locations are experiencing high call volume and may not be able to respond to calls or emails right away. Thanks for your patience.

Please contact our customer support system, call 1-888-777-2257 or reach out through www.rackattack.com on our live chat system for expert advice.

Stock availability

The unusual circumstances of Covid-19 are impacting inventory levels online. Use the store locator to find a retail location near you to shop available product.

Installation timing

Our stores are working diligently to keep up with installation requests. However, there may be longer wait times for installation. Thank you for your patience.

 

Enhanced ordering services

Curbside pick-up
Order online and pick up in store or we will deliver your order to your vehicle. We will contact you when your order is ready with additional instructions.

Online orders and FREE shipping on orders over $149

Shop from the comfort of your sofa and get it delivered to your doorstep.


Precautions taken to safeguard customers and staff

  • We are closely monitoring guidelines from the government and local health authorities to provide a safe environment at Rack Attack. These measures include:
  • Number of people inside stores is limited, which may result in lines and delays to enter.
  • Social distancing guidelines are enforced and controlled at all entrances.
  • Hand sanitizers and antibacterial hand wash are set up for customers and staff to use.
  • Staff practice and promote everyday preventative behaviours including frequent hand washing.
  • Common areas including doors, cash desks and other high-contact areas are regularly disinfected.
  • Requesting any customers showing flu-like symptoms to stay home and shop online.
  • Employees who can work from home are.