I bought this rack from Saris and think it's the best thing on the market. Very easy to take on and off and the ratchet system is great. After a year of use, one of the ratchets on my rack took a little bit of elbow grease to detach. So I called customer service and they were incredible. They replaced the part for me and were very responsive and understanding. Great products and great customer service. I put them up with Bose in those categories.