I purchased this rack from Rack Attack store in Toronto. After using it for couple of time, I got problem with one of the ratchet, need too much force to release and extend the strap to reach top of rear door on my mini van, the ratchet also did not collect back and tighten the strap. So I could not use it for more than 2 times. I called Saris USA, they tolled me they can not serve customers out of USA and I should contact local dealer. I called Rack Attack, I was told I have to take it to store to investigate the problem. Although the store was too far from my location I went there, They took couple of pictures and told me whenever they receive replacement or news from Saris USA, they will call me. After 2 months and several follow up calls, yet no news. I called back Saris USA, and report them the situation, they asked me to send them directly pictures. I did so. I am still waiting.
For this I am completely unsatisfied with my purchase and the way Rack Attack deal with warranty issues and the way SARIS USA let the customers in Canada down.
2001 Toyota Sienna