I ordered 2 594 XT bike racks, both were shy 3 parts in the box. When I called, the Thule customer rep said that they could not send out replacement parts. I must first go to the bike shop that I bought it from, they would have to fill out forms, send it to Thule verifying the request as legitimate and then Thule would review the request and after their approval would send out the missing arts within 7 days. Also, the instructions are vague and not intuitive as they do not reference the part identifier (A, B, C, etc). There are 3 different size carriage bolts that are required so it is trial and error in selecting the correct one for each installation. The customer service rep threatened to hang up on me because I could not understand why (1) the rack was shipped with missing parts, (2) why it took such a bureaucratic process to get replacement parts and (3) why the instructions were so poor. I will return the product and purchase from another company (Yakima).
2011 Mercedes Benz GLK 350