Should have rated a 0, but didn't want to be completely negative.
I am a long time Yakima user but I guess I need to move on. I sold my dependable Yakima Flipside 4 for this rack since now we needed a 5 bike rack. This was a mess from the start; rack arrived with no accessories (zip straps, lock keys, instructions and wheel strap). Could have been Rackattack's mistake since they opened the box to add a tube top extender so parts may have been removed.
Putting this on the vehicle was difficult, hard to line up and insert in the hitch receiver. Once in the receiver securing system is awful, why not have a bolt go through like the old racks so you can tighten to the receiver? Plus the fact that a 5 bike is built to fit a 1-1/4" receiver made this support arm very weak, that combined with the lousy tightening system is a disaster waiting to happen. I can see that this will loosen over a long trip and cause excessive bouncing and damage. I know when I mounted this in the receiver there was allot of play in the rack already from the hitch receiver all the way up to the extended arms. The tilt mechanism had way too much play in it so the bikes bounced around way too much.
The zip strips are a great idea but need to be way longer, they only fit a standard old fashion thin tubed bike and the Yakima tube top extender was useless, they don't fit any bike you actually need them for.
I will be returning this after seeing the many issues and potential for failure during use. I hope Rackattack gives me my money back and doesn't try to charge me a re-stock fee especially with all the issues I had regarding the loose accessories on this purchase.
2011 GMC Acadia